Cool Cat Casino Terms & Conditions
These Terms and Conditions govern access to and use of Cool Cat Casino, including its website, games, promotions, payment facilities, and related services. By creating an account or using the platform, you confirm that you have read, understood, and agreed to these terms.
Cool Cat Casino is intended for adults who are legally permitted to participate in online gambling in their place of residence. Please review these terms carefully and contact the support team if any provision is unclear before using the services.
Acceptance of Terms
These Terms and Conditions form a binding agreement between you and Cool Cat Casino. They apply whenever you visit the website, register an account, deposit funds, play a game, claim an offer, or otherwise use the platform.
Additional rules may apply to particular games, promotions, payment methods, or features. Those rules will be made available when relevant and form part of these terms. If there is a conflict, the specific rule will generally apply to the activity concerned.
If you do not agree with these terms, you must not create an account or continue using Cool Cat Casino.
Eligibility
You must be at least 18 years old to use Cool Cat Casino. You are responsible for checking that online gambling is permitted where you live and for complying with any applicable local requirements.
Access may be restricted in certain locations or for particular users. Cool Cat Casino may refuse registration or limit access where participation is not appropriate, lawful, or operationally available.
You must use the platform personally and must not allow another person to gamble through your account.
Account Registration
Only one account may be opened per person unless Cool Cat Casino gives written approval for an exception. During registration, you must provide information that is accurate, complete, and current.
You are responsible for keeping your username, password, and other account credentials confidential. Any activity carried out through your account may be treated as activity authorised by you unless you promptly report suspected unauthorised access.
You must update information when it changes. Accounts created with false details, misleading information, or another person's identity may be closed, and related transactions may be reviewed.
Account balances, personal details, and promotional benefits are generally personal to the registered account holder and may not be sold, assigned, transferred, or shared.
Verification
Cool Cat Casino may request documents or information to verify your identity, age, address, payment method, or source of funds. Verification may be required before deposits, withdrawals, bonuses, or continued access can be completed.
Documents must be genuine, readable, valid, and provided in the requested format. You must cooperate within a reasonable period. If requested information is not supplied or cannot be verified, services may be restricted while the review is completed.
Verification checks are handled for account security, fraud prevention, and compliance purposes. Processing times may vary depending on the information required and the payment method involved.
Deposits
Deposits must be made using a payment method that belongs to you or that you are authorised to use. Cool Cat Casino may reject, reverse, or review a transaction if ownership cannot be reasonably established.
You should confirm the minimum and maximum limits, processing details, and any charges shown at the time of payment. Cool Cat Casino does not guarantee that every payment method will be available to every user or at all times.
You must not deposit funds for the purpose of transferring them to another person or using the account as a financial service. Deposited funds should be used for permitted play and legitimate account activity.
If a payment is reversed, disputed, rejected, or identified as unauthorised, you remain responsible for the resulting amount and any reasonable costs associated with resolving the issue.
Withdrawals
Withdrawal requests are subject to account verification, security checks, game rules, and any applicable bonus conditions. Cool Cat Casino may return funds through the original payment method where this is available and suitable.
You must provide accurate payment information and respond to reasonable requests for supporting documents. A withdrawal may be delayed or held while identity, payment ownership, account activity, or compliance matters are reviewed.
Only cleared funds may be withdrawn. Pending deposits, reversed payments, unsettled transactions, and funds subject to unmet promotional requirements may not be eligible for immediate withdrawal.
Where a withdrawal is rejected because of incorrect details, the funds may be returned to the casino balance after the account has been secured. Processing times may also be affected by banks, payment providers, weekends, or other third-party procedures.
Bonuses
Promotions, bonuses, free spins, and other incentives are available only under the terms displayed with the relevant offer. Those terms may specify eligibility, activation steps, expiry dates, wagering requirements, contribution rules, maximum winnings, and withdrawal restrictions.
Unless stated otherwise, a promotion is limited to one offer per person, household, device, payment method, or other connected account. Cool Cat Casino may withdraw a benefit that was awarded in error or obtained through conduct that does not comply with the applicable offer.
You should read the complete promotional conditions before opting in. If an offer conflicts with these general terms, the specific promotional conditions will govern the offer itself.
Acceptable Use
You must use Cool Cat Casino honestly, lawfully, and only for personal entertainment. You must follow game instructions, payment requirements, security measures, and any reasonable directions provided by the platform.
You must maintain suitable equipment, connectivity, and software for accessing the services. You are responsible for reviewing each wager before confirming it and for protecting your account from access by others.
Technical interruptions, display errors, communication failures, or other system issues should be reported promptly. Cool Cat Casino may correct an obvious error and take reasonable steps to restore the position that would have applied without that error.
Prohibited Activities
You must not use Cool Cat Casino to engage in fraud, money laundering, theft, deception, abuse, harassment, or any other unlawful or harmful activity. You must not manipulate games, exploit software defects, interfere with platform security, or use automated tools without express permission.
Prohibited conduct includes collusion, chip dumping, multi-accounting, payment misuse, identity misrepresentation, bonus abuse, and attempts to conceal the origin or ownership of funds.
You must not introduce malicious code, scrape platform content, reverse engineer the services, bypass geographical or technical controls, or interfere with another user's access. Suspected prohibited activity may be investigated and referred to appropriate parties where necessary.
Intellectual Property
The website, software, designs, text, graphics, logos, game presentation, and other materials made available by Cool Cat Casino are protected by applicable intellectual property rights or used with permission.
You receive a limited, personal, non-exclusive, and non-transferable right to use the platform for its intended purpose. You must not copy, publish, modify, distribute, sell, or commercially exploit platform materials without prior written permission.
Nothing in these terms transfers ownership of any intellectual property to you.
Limitation of Liability
Cool Cat Casino aims to provide a reliable service but does not promise that the platform will always be available, uninterrupted, error-free, or compatible with every device. Access may be suspended for maintenance, security, technical, commercial, or other operational reasons.
To the extent permitted by applicable law, Cool Cat Casino is not responsible for losses caused by your failure to protect account credentials, inaccurate information, unsuitable equipment, payment provider actions, internet failures, or events outside its reasonable control.
Nothing in these terms excludes liability that cannot lawfully be excluded or limits any consumer protection rights that apply to you. You should use the platform responsibly and consider your own financial circumstances before depositing or wagering.
Account Suspension
Cool Cat Casino may suspend, restrict, or close an account where it has reasonable grounds to suspect a breach of these terms, inaccurate registration details, unauthorised activity, payment irregularities, or conduct that presents a security or compliance concern.
An account may also be closed at your request or where the services are no longer available to you. During a review, access to games, promotions, deposits, or withdrawals may be limited.
Where appropriate, legitimate cleared funds may be returned after outstanding checks, reversals, disputes, and other obligations have been addressed. Funds associated with fraud, unlawful conduct, or a serious breach may be withheld where permitted by law.
Privacy
Cool Cat Casino collects and uses personal information to operate accounts, process payments, verify users, provide support, maintain security, and meet applicable obligations. Information may also be used to improve services and communicate important account or operational updates.
Personal information is handled according to the applicable privacy notice and relevant legal requirements. You should review that notice to understand how information is collected, stored, shared, and retained.
You must provide information that is accurate and must not submit another person's personal data without proper authority.
Responsible Gambling
Gambling should remain an entertainment activity, not a way to solve financial difficulties or generate guaranteed income. Set personal limits for time and spending, avoid chasing losses, and never gamble with money needed for essential expenses.
Cool Cat Casino may provide tools or assistance relating to deposit limits, time limits, account breaks, or self-exclusion where available. Requests for restrictions should be made clearly and may take effect according to the applicable process.
If gambling is affecting your finances, relationships, work, or wellbeing, stop playing and seek independent support. Do not attempt to bypass a restriction by opening another account or using someone else's account.
Amendments
Cool Cat Casino may update these Terms and Conditions to reflect changes to the services, payment arrangements, security practices, promotions, or applicable requirements. The latest version will be made available on the website.
Changes will apply from the stated effective date or, if no date is stated, when published. If you continue using the platform after an update, you are treated as having accepted the revised terms. If you do not agree, you must stop using the services and may request account closure.
Contact Information
For questions about these Terms and Conditions, account access, payments, verification, or responsible gambling tools, contact Cool Cat Casino through the support channel provided on the website.
The support team can be reached at [email protected]. When contacting support, provide your account details only through secure channels and never disclose your password or full payment credentials.
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